Frequently Asked Questions
Everything you need to know about your ride and our services.
Do you offer professional bike assembly for online orders?
Yes, every bike purchased through Cahaba Cycles is professionally assembled and safety-checked by our certified technicians before being made available for local pickup or delivery.
What is your return policy for bicycles and accessories?
We offer a 30-day return window for most items in new, unused condition with original packaging. Please note that a restocking fee may apply to bicycle returns that have been ridden.
How do I schedule a repair or maintenance service?
You can schedule a service appointment through our website or by visiting any of our retail locations. We offer everything from basic tune-ups to comprehensive overhauls and custom builds.
Do you offer financing options for larger purchases?
Yes, we partner with specialized providers to offer flexible financing plans, allowing you to pay for your new bike or gear over time with competitive interest rates.
Does my new bike come with a warranty?
All new bicycles sold at Cahaba Cycles carry a manufacturer's warranty covering frame and component defects. Additionally, we provide a free 30-day break-in adjustment for every bike we sell.
What are your shipping rates for parts and apparel?
We offer flat-rate shipping on most accessory orders within the continental US, and free standard shipping on orders exceeding a specific threshold, typically $99.